Credit Card Error and Action

We will introduce information on credit card errors and the actions that can be taken to resolve them. It covers common credit card error messages, such as “invalid card number” or “card declined,” and explains the reasons behind these errors. The page also offers suggestions on how to troubleshoot credit card errors, such as verifying the card details or contacting the card issuer for assistance. Whether you are a customer experiencing credit card errors or a business owner dealing with these issues, this page provides useful insights on how to address them.

Error codes, messages and descriptions and Action

DescritionCan referenceDescritionAction
SuccessPayment Success, Thank you for your payment!Transaction ApprovedNone required.
Payment Success.Payment Success, Thank you for your payment!Transaction ApprovedNone required.
Do not honorSorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Transaction Do Not Honour1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Non acceptanceSorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Transaction Do Not Honour1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Order closedSorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Payment Declined1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Custom Fraud Screen FilterSorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Payment Declined1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Transaction declined,please try again later.Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Transaction Not Permitted On Card1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Transaction is not allowed in this periodSorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Transaction Not Permitted On Card1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Transaction not permitted to cardholderSorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Transaction Not Permitted On Card1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Transaction not permitted on terminalThe issuer rejected the transaction based on its technical origin or requester. When this error reoccurs, it may indicate that the Issuer does not allow transactions from this specific merchant or industry type.Transaction Not Permitted On Card1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Invalid transactionThe most common and general issuer decline code. This code is generated by the issuer when no specific decline reason/code is returned.Card issuing bank refused1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Payment FailedCardholder 3D Authentication failure!Your payment request is declined, please contact customer service.Please input the right 3-D Secure.
Show Checkout.UnpaidCardholder’s incomplete transactionAsk cardholder to complete the transaction
User canceledUnpaidUser canceledAsk cardholder to complete the transaction
Redirect by 3dValidation not completedValidation not completedAsk the cardholder to complete the verification
declined by routeTransactions are not allowed to be sent to the acquiring bankTransaction card type not supportedPlease use the card type supported by payment
Property website,can not be emptyTransactions are not allowed to be sent to the acquiring bankTransaction url is invalidPlease contact the payment provider
Transaction url is invalidTransactions are not allowed to be sent to the acquiring bankTransaction url is invalidPlease contact the payment provider
The Checkout url has expiredCheckout URL expiredDuplicate payments for the same checkout URL are not allowedPlease re create order payment
declined by riskTransactions are not allowed to be sent to the acquiring bankYour payment request is declined, please contact customer service.Your payment request is declined, please contact customer service for more details.
Country and cardbin are inconsistentTransactions are not allowed to be sent to the acquiring bankPayment is declinedYour payment request is declined, please contact customer service for more details.
Missing or invalid CardData dataInvalid Credit/Checking/Saving AccountInvalid Credit/Checking/Saving Account,Please contact your card issuer to fix the problem or Change another card to pay.1. Please confirm the card number is right.
2. Change another card to pay
Card No. is incorrectPlease confirm the card number is right or change another card to payInvalid card number1. Please confirm the card number is right.
2. Change another card to pay
Invalid Card NumberPlease confirm the card number is right or change another card to payInvalid card number1. Please confirm the card number is right.
2. Change another card to pay
Invalid CVV2Invalid Card Verification Value(CVV)Please input the right 3-digital CVV2/CSC.Please input the right 3-digital CVV2/CSC.
Insufficient fundsPlease confirm the card has enough money or use another card.Not Sufficient Funds1. Please confirm the card has enough money or use another card.
2. Change another card to pay
expired cardExpired Card/Wrong Expired Day,Please confirm the card period of use.Expired Card/Wrong Expired DayPlease confirm the card period of use.
Cardholder 3D Authentication failure!Validation not completedCardholder 3D Authentication failure!Please input the right 3-D Secure.
Failed 3DSecure AuthenticationValidation not completedCardholder 3D Authentication failure!Please input the right 3-D Secure.
Error in decryption of PIN blockPlease input the right PIN.The decline code is the result of a security violation and may indicate that the card has been restricted.Change another card to pay
High RiskPayment riskPay with a risky credit cardChange another card to pay
Restricted Card/Retain CardSorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.Restricted Card/Retain Card1. Try to Pay again, your card issuer may accept your payment.
Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
Change another card to pay
Out of limitExceeds Payment Limit.Please contact your card issuer to fix the problem or Change another card to payExceeds Payment Limit1. Please contact your card issuer to fix the problem. 2. Change another card to pay
Exceeds Payment LimitExceeds Payment Limit.Please contact your card issuer to fix the problem or Change another card to payExceeds Payment Limit1. Please contact your card issuer to fix the problem.
2. Change another card to pay
No credit accountThis usually indicates that there is an issue with the account connected to the credit card, for example, the account is expired, cancelled, or does not exist.The account is expired1. Please contact your card issuer to fix the problem.
2. Change another card to pay
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