Credit Card Error and Action
We will introduce information on credit card errors and the actions that can be taken to resolve them. It covers common credit card error messages, such as “invalid card number” or “card declined,” and explains the reasons behind these errors. The page also offers suggestions on how to troubleshoot credit card errors, such as verifying the card details or contacting the card issuer for assistance. Whether you are a customer experiencing credit card errors or a business owner dealing with these issues, this page provides useful insights on how to address them.
Error codes, messages and descriptions and Action
| Descrition | Can reference | Descrition | Action |
|---|---|---|---|
| Success | Payment Success, Thank you for your payment! | Transaction Approved | None required. |
| Payment Success. | Payment Success, Thank you for your payment! | Transaction Approved | None required. |
| Do not honor | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Transaction Do Not Honour | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Non acceptance | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Transaction Do Not Honour | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Order closed | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Payment Declined | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Custom Fraud Screen Filter | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Payment Declined | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Transaction declined,please try again later. | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Transaction Not Permitted On Card | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Transaction is not allowed in this period | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Transaction Not Permitted On Card | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Transaction not permitted to cardholder | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Transaction Not Permitted On Card | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Transaction not permitted on terminal | The issuer rejected the transaction based on its technical origin or requester. When this error reoccurs, it may indicate that the Issuer does not allow transactions from this specific merchant or industry type. | Transaction Not Permitted On Card | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Invalid transaction | The most common and general issuer decline code. This code is generated by the issuer when no specific decline reason/code is returned. | Card issuing bank refused | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Payment Failed | Cardholder 3D Authentication failure! | Your payment request is declined, please contact customer service. | Please input the right 3-D Secure. |
| Show Checkout. | Unpaid | Cardholder’s incomplete transaction | Ask cardholder to complete the transaction |
| User canceled | Unpaid | User canceled | Ask cardholder to complete the transaction |
| Redirect by 3d | Validation not completed | Validation not completed | Ask the cardholder to complete the verification |
| declined by route | Transactions are not allowed to be sent to the acquiring bank | Transaction card type not supported | Please use the card type supported by payment |
| Property website,can not be empty | Transactions are not allowed to be sent to the acquiring bank | Transaction url is invalid | Please contact the payment provider |
| Transaction url is invalid | Transactions are not allowed to be sent to the acquiring bank | Transaction url is invalid | Please contact the payment provider |
| The Checkout url has expired | Checkout URL expired | Duplicate payments for the same checkout URL are not allowed | Please re create order payment |
| declined by risk | Transactions are not allowed to be sent to the acquiring bank | Your payment request is declined, please contact customer service. | Your payment request is declined, please contact customer service for more details. |
| Country and cardbin are inconsistent | Transactions are not allowed to be sent to the acquiring bank | Payment is declined | Your payment request is declined, please contact customer service for more details. |
| Missing or invalid CardData data | Invalid Credit/Checking/Saving Account | Invalid Credit/Checking/Saving Account,Please contact your card issuer to fix the problem or Change another card to pay. | 1. Please confirm the card number is right. 2. Change another card to pay |
| Card No. is incorrect | Please confirm the card number is right or change another card to pay | Invalid card number | 1. Please confirm the card number is right. 2. Change another card to pay |
| Invalid Card Number | Please confirm the card number is right or change another card to pay | Invalid card number | 1. Please confirm the card number is right. 2. Change another card to pay |
| Invalid CVV2 | Invalid Card Verification Value(CVV) | Please input the right 3-digital CVV2/CSC. | Please input the right 3-digital CVV2/CSC. |
| Insufficient funds | Please confirm the card has enough money or use another card. | Not Sufficient Funds | 1. Please confirm the card has enough money or use another card. 2. Change another card to pay |
| expired card | Expired Card/Wrong Expired Day,Please confirm the card period of use. | Expired Card/Wrong Expired Day | Please confirm the card period of use. |
| Cardholder 3D Authentication failure! | Validation not completed | Cardholder 3D Authentication failure! | Please input the right 3-D Secure. |
| Failed 3DSecure Authentication | Validation not completed | Cardholder 3D Authentication failure! | Please input the right 3-D Secure. |
| Error in decryption of PIN block | Please input the right PIN. | The decline code is the result of a security violation and may indicate that the card has been restricted. | Change another card to pay |
| High Risk | Payment risk | Pay with a risky credit card | Change another card to pay |
| Restricted Card/Retain Card | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Restricted Card/Retain Card | 1. Try to Pay again, your card issuer may accept your payment. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. Change another card to pay |
| Out of limit | Exceeds Payment Limit.Please contact your card issuer to fix the problem or Change another card to pay | Exceeds Payment Limit | 1. Please contact your card issuer to fix the problem. 2. Change another card to pay |
| Exceeds Payment Limit | Exceeds Payment Limit.Please contact your card issuer to fix the problem or Change another card to pay | Exceeds Payment Limit | 1. Please contact your card issuer to fix the problem. 2. Change another card to pay |
| No credit account | This usually indicates that there is an issue with the account connected to the credit card, for example, the account is expired, cancelled, or does not exist. | The account is expired | 1. Please contact your card issuer to fix the problem. 2. Change another card to pay |