Shipping Policy
1. How long can I receive the goods?
After we receive an order, we usually need 48-60 hours to process the order, because we need to check the quality of the goods and package.
This is not included on weekends and holidays.
| ORDER VALUE (USD) | Country | Standard Shipping Charge (USD) | Delivery Time (Business Days) |
| $0.00-$44.99 | Canada | $6 | 8-13 |
| United States | $6 | 8-13 | |
| Australia | $6 | 8-13 | |
| Japan | $6 | 8-13 | |
| The rest of the country | $6~24 | 8-13 |
Order Over $45, Free Shipping To Some Of The World ( Standard Shipping ) View shipping rates per country
| Country | Express Shipping Charge (USD) | Delivery Time (Business Days) |
| Canada | $8 | 8-13 |
| United States | $8 | 8-13 |
| Australia | $8 | 8-13 |
| Japan | $8 | 8-13 |
| The rest of the country | $8~22 | 8-13 |
2. How do I track my order?
We will send your order tracking numbers to you by email in 4 days. If you are not received it, may be filtered by your email system, please check your email dustbin or send email to us.
You can track your order via the following link:
https://www.17track.net/en
3. How can I change my address?
Send us an email (info@partsofgenerator.com) within 12 hours of placing your order, indicating your order number and we will contact you as soon as possible.
4. The customs informed me that I need to pay taxes. How do I deal with them?
Usually our products are tax-free, but if the customs inform you that you need to pay taxes, this tax should be paid by the buyer. We are not responsible for delays caused by the customs department in your country.
For further details of the taxes charges, please contact your local customs office.
5. Who pay the freight?
If your order over $45, we can free shipping to most of the countries, not include Africa and the Middle East.
And you can pay to choose express shipping service.
If you have any questions, please contact us.
6. LOST PACKAGE RESOLUTION
We offer 100% refund for packages that are:
- Confirmed lost in transit
- Show no tracking updates for 30 consecutive days
- Verified by shipping carrier as lost
Note: Delivery delays due to customs, natural disasters, strikes, or other exceptional circumstances are not considered as lost packages.
Lost Package Verification
Package is considered lost when:
- No tracking updates for 30 consecutive days
- Tracking shows no movement in transit for 30 days
- Confirmed lost by shipping carrier
Delivery Delay Exceptions
The following situations are NOT considered as lost packages:
- Customs inspection delays
- National/regional postal strikes
- Natural disasters (floods, storms, etc.)
- Public health emergencies
- Local civil unrest or conflicts
- Holiday season delays (Nov-Dec)
- Force majeure events
- Other circumstances beyond our control
Under these exceptional circumstances:
- Delivery times may be extended
- Standard tracking remains valid
- Regular delivery process continues
- Normal return policy applies once delivered
Resolution Process
Step 1: Contact Customer Service
- Email: info@partsofgenerator.com
- Provide order number
- Include tracking number
Step 2: Package Investigation
- Review tracking history
- Verify with shipping carrier
- Confirm lost status
- Check for delay exceptions
Step 3: Choose Resolution
- Option A: Full refund
- Option B: Replacement order
Important Notes
- Only one option can be chosen
- Decision is final once processed
- Replacement subject to stock availability
- If replacement also lost, only refund available
- Delay exceptions may affect processing time
Customs Duty Policy
All orders shipped to the United States now include automatic DDP (Delivered Duty Paid) service:
- Orders under $40: $4
- Orders $40-$60: $5
- Orders $60-$90: $6
- Orders $90-$140: $7
- Orders $140-$190: $8
- Orders over $190: $8 + $2 per $50Example Orders $240 : $8 + $2 = $10
- ✅ Covers all import duties and taxes
- ✅ No additional payments required
- ✅ Automatic for all US shipments
Shipping Methods Comparison:
| Method | Duty Payment | US Orders | Other Countries | Delivery Time |
|---|---|---|---|---|
| Standard/Expedited | Seller (DDP) | Duties included | Duties included | 8-13 business days |
| DHL/UPS Express | Buyer | Duties included | Duties payable | 5-8 business days |
Frequently Asked Questions:
Add $2 per each complete $50 above $190
Here are common examples:
- $35 → $4 duty
- $55 → $5 duty
- $85 → $6 duty
- $120 → $7 duty
- $175 → $8 duty
- $240 → $10 duty
For US Customers:
Our system automatically calculates DDP fees based on the new tiered structure. No surprises at delivery.